Kelly Spicers delivers to customers in the San Francisco Bay Area on our own trucks at no additional charge when stocked in our San Leandro warehouse. Orders outside our local delivery area will be shipped either via UPS or LTL/Common Carrier depending upon volume and weight. We will let you know when your order is placed if you will be charged freight for your shipment. If you have a preferred shipping method, please notify us and we will accommodate your request to the best of our ability.
If you need to return an item, please contact Customer Service at 510-877-9000 or by email firstname.lastname@example.org. Items that are defective will be replaced without charge. Items that were ordered in error are subject to a restocking charge if they are returned unused in the original packaging if they are non-custom manufactured. Products that were manufactured specifically at the customers request or specification are not returnable nor refundable.
Please specify if you need inside delivery when placing your order. UPS does not charge for this service. There may be a charge when using a truck line. Orders delivered on American Packaging trucks will be delivered inside upon request.
American Packaging strives to maintain prices at the lowest level. Occasionally, prices change without notice due to circumstances beyond our control. Prices that are different than those shown, including items without prices on the website will be confirmed prior to shipment.
Our payment terms are either COD or Net30 on accounts with established and credit history in good standing. COD payments may be arranged by company check or by pre-authorization of charges to a credit card (VISA or MasterCard). Any other payment arrangements must be made prior to shipment of merchandise.